Last Updated: 29.05.20
21.
1. About these Terms and Conditions of Sale for The Zero Waste Delivery
Company (ZWD)
1.1 These are the terms and conditions (“Terms”) for the sale and
purchase of the goods (“Goods”) listed on the website www.zerowastedelivery.com
(“Website”) Please read these Terms carefully, together with the privacy policy
which can be found here: www.zerowastedelivery.com/privacy-and-cookies-policy
(“Privacy Policy”) and website terms of use ("Terms of Use") which
can be found here: www.zerowastedelivery.com/terms-of-use they govern ZWD’s
relationship with you in relation to the Website and all purchases of Goods
made by you on the Website.
1.2 References to the Website in these Terms apply to the Website
however you may access it, including access via the ZWD app (available via
Google Play or Apple App Store) or whenever you access the Website when
optimised for use on mobile or tablet devices.
1.3 We may update these Terms, Privacy Policy and Terms of Use at any
time. You should check these Terms before placing each order to ensure that you
are aware of any changes.
1.4 Please note that before placing an order you will be asked to agree
to these Terms. If you refuse to accept these Terms, you will not be able to
order any Goods from the Website.
1.5 Before placing an order, if you have any queries relating to these
Terms please contact us on info@zerowastedelivery.com or alternatively call on
01483 858751.
1.6 In our dealings with you, we work on the assumption that all sales
are to private consumers or an authorised employee or agent of a businesses,
you are at least 18 years old and are legally capable of entering in to binding
contracts. You must ensure that the details provided by you on registration are
correct, and inform us immediately of any changes by updating your personal
details.
1.7 These Terms of Sale, and any Contract between us, is only in the
English language.
1.8 These Terms do not affect your statutory rights.
2. How the Contract is Formed between You and Us
2.1 The Website will guide you through the steps you need to take to
place an order with us. Our order process allows you to check and amend any
errors before submitting your order to us. Please take the time to read and
check your order at each page of the order process.
2.2 All purchases made on the Website are governed by the latest version
of these Terms existing at the time of order. Accordingly, you should check
prior to each order to ensure that you understand the precise Terms applicable
to your purchase. To assist you in determining whether the Terms have changed
since your most recent order we will display the date when these Terms were
most recently updated at the top of this page. Prior to placing an order you
will be asked to confirm that you have read and accepted these Terms.
2.3 You may place, cancel, amend or correct orders online. Orders can be
amended or cancelled at any time up to 6pm online on the day prior to the day
of delivery. If it is a special same day delivery slot the order can be amended
up to 3 hours before the earliest delivery time. Orders can be amended or
cancelled by phone to our office up to the office closing time, being 6pm on
the day prior to the day of delivery. Once your confirmation email has been
received the changes are deemed to be confirmed. This may take a few minutes.
It is not possible to amend an order on the Website after 6pm on the day prior
to delivery unless it is a special same day delivery slot.
2.4 If you make any amendments to an order (such as adding or removing
Goods) after payment has been taken, then you will either be refunded for the
price of the Goods previously ordered, or will be charged separately for the
new Goods ordered. You will receive email confirmation of the amended order.
See “Promotions” for more details on how this may impact any promotions in your
order.
2.5 The placing of Goods on our Website is an invitation to accept
offers for those Goods; it is not an offer to sell at the listed price. By
placing an order on our Website you make an offer to purchase in accordance
with these Terms. We will acknowledge receipt of your order via e-mail but this
does not constitute our acceptance of your offer to purchase. Your offer has
been accepted by us only when we have confirmed that the Goods are available
for delivery in accordance with paragraph 4 of these Terms and subject always
to availability of the relevant Goods.
2.6 Goods will not be supplied for the purposes of resale, and are
only supplied for your own use as a consumer. Images of the Goods are provided
for illustration purposes only. We cannot guarantee that your computer or
phone’s display of the colours accurately reflects the colour of the Goods. The
packaging of the Goods may vary from that shown on images on the Website.
3. Customer Registration and Placing an Order for Goods
3.1 You will need to either use the guest checkout facility or register
online before you will be able to place an order. To register you will need a
valid email address and you will need to create a secure password.
3.2 You may only register one ZWD account per household at any time.
3.3 There are two types of order that you can place:
3.3.1 a one-off order – this is an order for Goods you order once for a
particular delivery day or set of delivery days (“One-Off Order”). Your One Off
Orders can be seen in your account section of the Website.
3.3.2 a regular order (providing this service is available in your area)
- this is an order for Goods you order to be delivered regularly each month or
set interval for delivery on a particular day of the month (“Regular Order”).
Your delivery driver will deliver items you place on Regular Order without you
having to order each time. Your Regular Orders can be seen in your account
section of the Website.
3.4 You will not be able to place a Regular Order unless you have
completed a recurring payment set-up using one of our accepted payment methods
via debit card or credit card) through our third party secure payment network
("Recurring Payment Set-Up").
3.5 If you do not wish to complete a Recurring Payment Set-up, you will
only be able to place One-Off Order(s) which will be payable at the time of
ordering in accordance with paragraph 5 (How to Pay).
3.6 The price of the Goods will vary depending on whether you place a
One-Off Order or a Regular Order as follows:
3.6.1 For One-Off Orders: the price of the Goods will be as quoted on
the Website at the time you place your order. If you amend a confirmed order
prior to delivery, the prices charged for the new item(s) will be those
applicable at the time that the amended order is confirmed.
3.6.2 For Regular Orders: the initial price of the Goods will be as quoted
on the Website at the time you set up your Regular Order. If you have set up a
Regular Order, the price for Goods in future orders may differ from the price
of those Goods originally ordered by you. Subject to paragraph 3.6.4
(Promotional Pricing), the price for Goods which are part of a Regular Order
shall be the full list price applicable to your delivery date. You can check
the cost of your Regular Order in your account section on the Website.
3.6.3 Making Amendments: As described in paragraph 2.4, if you amend either a
Regular or One-Off Order, then the price charged for the amended order will be
the price applicable to the item(s) at the time that the amended order is
confirmed. Making amendments may also impact upon your applicable promotions,
as described in paragraph 3.5.6.
3.6.4 Promotional Pricing (Regular Orders): If the Goods are on
promotion at the point that your Regular Order(s) is confirmed, you will
receive the promotional price on your Regular Order(s) for the duration of that
promotional offer. Once that promotion has ended, Goods in your Regular Order
will be charged at the full list price for the Goods, as varied from time to
time. Regular Orders will also benefit from subsequent promotional prices and
offers (e.g. multi-buy offers) as applicable from time to time (provided that
you satisfy the promotional terms and conditions) and you will be charged the
promotional price for the Goods during any subsequent promotion.
3.6.5 Promotional Pricing (One-Off Orders): If the Goods are on
promotion when you place a One-Off Order, you will receive the discounted price
for the Goods provided that you satisfy the specific terms and conditions for
that offer.
3.6.6 Promotional Pricing (General): If you amend or cancel an order in accordance
with paragraph 2.4, your original order may lose the benefit of promotions
applicable at the time your original order was placed (e.g. an introductory
price promotion may have ended when you try to add another product following an
amendment or when you cancel and try to re-order). You will continue to benefit
from promotional offers for Goods where your order for those Goods satisfies
the terms and conditions for that particular offer.
3.6.7 We may run new customer registration offers from time to time via
the Website or our social media channels (e.g. ‘10% off an order’). Offers will
usually require the entry of an offer or discount code before payment is made
in order to redeem an offer. The terms and conditions for all of our offers
will contain full information on offer redemption, and set out any specific
restrictions, where applicable.
3.6.8 If you wish to place an order on the Website, having received a
hard-copy catalogue/leaflet, please check the terms and prices as stated on the
Website prior to making such an order. Once you place an order online, you will
become an ‘online customer’ of ZWD, and the prices and terms and conditions
shown online will apply to all orders. In the event of any inconsistency
between the hard-copy catalogue/leaflet and the Website, the provisions and
prices of the Website shall prevail.
3.6.9 The prices stated on the Website will be inclusive of any VAT
payable, unless otherwise stated.
3.7 You are able to place orders on the Website in advance, however this
order window may fluctuate depending on the date you place your order, and on
the dates that your delivery driver is able to deliver to your area.
3.8 We have made every effort to describe and display as accurately as
possible the Goods that appear on the Website. However, your Goods may vary
slightly from those images, especially those Goods which are handcrafted.
3.9 We take all reasonable care to ensure that the prices of Goods are
correct at the time when the relevant information was entered onto the system.
However please see paragraph 3.10 for what happens if we discover an error
in the price of Good(s) you ordered. All prices are subject to change.
3.10 Our Website contains a large number of Goods. It is always possible
that, despite our reasonable efforts, some of the Goods on our Website may be
incorrectly priced. We will normally check prices as part of our dispatch
procedures so that:
3.10.1 where the Goods correct price is less than the price stated on
our Website, we will charge the lower amount when dispatching the Goods to you.
Where you have paid in advance for an order, we will refund within 24 hours of
delivery the difference between the price paid and the lower amount; and
3.10.2 if the Goods correct price is higher than the price stated on our
Website, we will charge the lower amount when dispatching the Goods to you.
This is always subject to paragraph 7.5.
3.11 One-Off Orders can be placed using the ordering functionality
provided that you have previously placed one or more orders via the Website and
you have agreed that we may retain your payment card details. You will not be
able to use this ordering functionality unless you have completed a previous
payment set-up and have agreed that we may retain your payment card details.
4. Order Confirmations
4.1 After you place an order, you will receive an e-mail from us
acknowledging that we have received your order. However, please note that this
does not mean that your order has been accepted. Our acceptance of your order
will take place as described in paragraphs 4.2 and 4.3 as applicable.
4.2 You will receive a single e-mail acknowledging confirmation and
acceptance of a Regular Order or One-Off Order. You will not receive subsequent
order confirmations unless you cancel or amend a Regular Order.
4.3 Orders will only be confirmed for delivery once they have moved from
‘My shopping basket’ to ‘Checkout’ and been paid and the process completed. To
confirm an order for delivery a payment method must be selected. No orders can
be delivered before this is done. Once an order is confirmed, we are under an
obligation to deliver conforming Goods subject always to the availability of
the relevant Goods and you are under an obligation to pay.
5. How to Pay
5.1 You can only pay for Goods by UK debit, credit card or online
payment methods that we accept, as set out below. No other vouchers, savings
stamps, “money-off” coupons (unless issued by ZWD) or cash or cheques will be
accepted towards payment of an order. The debit and credit cards accepted by us
are those listed on the payment page of the Website on the date on which your
order is placed. You will, at any time, be able to access your most up-to-date
statement of account through your account section of the Website.
5.2 The options for payment depend on the type of order you have
placed:
5.2.1 One-Off Orders: one-off payment can be made by debit, credit card
or online payment system as detailed on our Website. Upon completion of credit
or debit card payment details online a confirmation will be sent to your
designated email address. This may take up to 24 hours. Payment will be taken
at the time of order.
5.2.2 Regular Orders: must be paid for using a recurring card payment
facility: Recurring Credit or Debit Card Payment: Once you have successfully
set up your debit card or credit card on the payment section of the Website,
you will be charged in advance of delivery for your regular deliveries. You
will receive an email when you set up your Regular Order to your designated
email account detailing the amount of payment to be taken each period for the
duration of your Regular Order. Any amendments to your Regular Order after 6pm
of the day before your scheduled delivery day will be dealt with as a One-off
Order and be paid for in accordance with paragraph 5.2.1 above. Your Regular
Order will then be updated together with the adjusted value of your Recurring
Card Payment. If you have removed any items from your Regular Order after 6pm
of the day before your scheduled delivery day, you will receive a refund on
your card used to pay the Recurring Payment within 24 hours of receiving
notification from us that the Goods were not delivered and the amendments to
your Regular Order will be in place for the following delivery.
5.2.3 If at any time you wish to change your payment method, or there is
a change in your card details, you may edit your payment details through your
account section of the Website.
5.3 If you make any changes to your Order in accordance with paragraph
2.4 above after payment has been taken, any adjustments required to the total
payment for that Order will either be automatically refunded or charged to the
same Credit or Debit card details used for the original Order.
6. Payment Failures
6.1 In order to minimise the chance of a failed payment due to expired,
lost, stolen, re-issued or out of date payment details for Regular Order
customers, we reserve the right to utilise a secure update service provided by
Visa & Mastercard. This service will automatically update your payment
details to prevent your payment to us from failing and potentially putting a
hold on your account. In the event that this process is unable to confirm valid
and updated payment details, you will receive an email asking you to provide a
new payment method via the Website.
6.2 We reserve the right to suspend your account and any further
deliveries and take any other action as we consider appropriate in the event of
(1) a failed payment: (2) us being refused authority for payment or (3) our
reasonable belief that payment will be refused at any stage.
6.3 You agree to compensate us in full against all reasonable costs,
expenses and outgoings incurred by us in obtaining payments from you in the
event a failed payment occurs.
7. Delivery
7.1 Delivery is free of charge and will, subject to paragraphs 7.2 and
7.3, be made to the address specified by you when you place your order or
register on the Website.
7.2 When you place your order or register on the Website you will be
advised on whether we deliver to your area. We reserve the right to restrict or
cease deliveries in any area at our sole discretion. We will provide you with
up to 7 days advance notice of any restriction or cessation of deliveries in
your area. If delivery dates are restricted and you are not happy with the
proposed revised delivery days for your Regular Order or any One-Off Order you
may cancel the order. If we cease to deliver in your area your Regular Order or
any One-Off Order will be cancelled. In the event of any payment received in
respect of a cancelled order we will refund you within 24 hours of receiving
notice of cancellation.
7.3 When you register on the Website, you will either be able to select
a delivery date or advised of the days on which your local delivery driver
delivers in your area. For example, if your delivery driver delivers in your
postcode area on Mondays, Wednesdays and Fridays, then you will be offered those
three days for delivery. Alternatively you can select a convenient delivery
slot from those available. Delivery outside of these times is not always
available for either Regular Orders or One-Off Orders.
7.4 Subject to paragraph 7.2 and 7.3, delivery will be made on the day
and time you have requested. However due to the nature of our business we
cannot guarantee your order will be delivered by a certain time. Please see our
website for more information.
7.5 All Goods are subject to availability and prevailing market
conditions. We may at our discretion limit the quantities of Goods
(particularly any Goods on special offer) supplied to any customer if in our
opinion the quantity ordered jeopardises availability for other customers. If
we do so we may offer a reasonable substitute in accordance with paragraph 8
below.
7.6 Your acceptance of Goods shall be deemed to take place on delivery,
unless we are notified in accordance with paragraph 9. If you have specific
delivery instructions please advise us when you place the order.
7.7 If you are going on holiday or you will be absent from your delivery
address for a period of time and you would like to postpone your Regular Order
deliveries please advise us. If you do not inform us of the dates you will be
away from your delivery address then your deliveries will continue to be made
as normal and you will still be charged for deliveries.
7.8 In the event of non-delivery of Goods, please notify us within 3
working days of when the Goods should have arrived and we will either arrange
to have such Goods redelivered as soon as is reasonably practicable after such
notification or arrange for a refund.
8. Substitutions
8.1 In the event of non-availability of any Goods or re-useable packaging
that you order, we will limit the quantity of particular Goods that you have
ordered or amend the type of packaging and may offer a reasonable substitute,
this includes our aluminium containers and any other re-useable packaging.
8.2 Where a substitute item is offered in place of any Goods or
re-useable packaging ordered, every effort will be made to bring you a product
of equivalent or better quality and value as the original item and the price
you will be charged will be the lesser of the original Goods ordered and the
substitute item and where appropriate receive a refund for the difference.
8.3 If for any reason you are not happy with any substitute item you may
reject the item and return it in accordance with:
8.3.1 Paragraph 8.4 if the substitute item is a Good which is a
'Perishable Item' (the meaning of Perishable Item is an item which is liable to
deteriorate or expire rapidly, for example vegetables, or has a "use
by" or "best before date" which expires less than 3 days from
the date of delivery); or 8.3.2 paragraph 12 for all other Goods.
8.4 If the substitute item we have provided you with is a Perishable
Item and you wish to reject it, please let us know within 3 working days of
delivery and we will promptly reimburse the amount you have been charged for
the item. You will need to leave the item out for the delivery driver to
collect as instructed by us. See paragraph 13.3 for details of
reimbursements.
8.5 We may make changes to product ranges from time to time. Where we
are removing a product from the range we will always contact you if such you
have such an item as part of your Regular Order, to advise you of its removal.
Where a direct substitute is being made available we will automatically replace
this item in the Regular Order. Otherwise a suggestion for an alternative will
be made where appropriate.
8.6 If we are unable to supply you with Goods, for example because
those Goods are not in stock, no longer available or because we cannot meet
your requested delivery date, your order will be logged as ‘not delivered’. If
you have already paid for the Goods, we will process a refund for the full
amount within 24 hours of receiving notification that the Goods were not
delivered.
9. Defective or Incomplete Goods
9.1 We are under a legal duty to supply products that are in conformity
with this contract and each of the Goods is sold subject to its product
description which can be found on the relevant page for those Goods.
9.2 If you think that any of the Goods you have received does not
match its description, is not of satisfactory quality, does not meet any
relevant guarantee we have made, or is otherwise faulty or defective, then
please contact our office who will do their best to help you and, where
applicable, arrange for a refund. We reserve the right to ask you to send us
reasonable evidence of any of the Goods affected by such issues.
9.3 We will refund to you the cost of any product affected by such
issues. To receive a refund of an affected Perishable Item though, you must
notify us of any such issues before the expiry of the "use by",
"best before" or "BBE" date stamped on the product or where
no such date is provided within 3 working days after the date of delivery.
9.4 The guarantee provided above is in addition to your legal rights in
relation to Goods that are defective, faulty or not as described. Advice about
your legal rights is available from your local Citizens Advice Bureau or
Trading Standards office.
9.5 Where we give you a refund, we will usually refund any money
received from you using the same method originally used by you to pay for your
purchase.
10. Our Liability to You
10.1 If we fail to comply with these Terms, we are responsible for loss
or damage you suffer that is a foreseeable result of our breach of these Terms
or our negligence, but we are not responsible for any loss or damage that is
not foreseeable. Loss or damage is foreseeable if it is an obvious consequence
of our breach or if it was contemplated by you and us at the time we entered
into this contract.
10.2 We do not in any way exclude or limit our liability to you for:
10.2.1 death or personal injury caused by our negligence;
10.2.2
fraud or fraudulent misrepresentation;
10.2.3 liability which may not be limited or excluded under section
31(1) of the Consumer Rights Act 2015;
10.2.4 defective products under the Consumer Protection Act 1987; or
10.2.5 any other matter for which it would be illegal for us to
exclude or attempt to exclude our liability.
10.3 We only supply the Goods for domestic and private use. If you use
the Goods for any commercial, business or resale purposes, we will have no
liability to you for any loss of profit, loss of business, business interruption,
or loss of business opportunity.
11. Events Outside Our Control
11.1 We will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under a contract that is caused
by an Event Outside Our Control. An Event Outside Our Control is defined below
in paragraph 11.2.
11.2 An Event Outside Our Control means any act or event beyond our
reasonable control, including without limitation strikes, lock-outs or other
industrial action by third parties, civil commotion, riot, invasion, terrorist
attack or threat of terrorist attack, war (whether declared or not) or threat
or preparation for war, fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster, cyber-attack, or failure of public or
private telecommunications networks or impossibility of the use of railways,
shipping, aircraft, motor transport or other means of public or private
transport or disruption to the Website or Call Centre.
11.3 If an Event Outside Our Control takes place that affects the
performance of our obligations under a contract:
11.3.1 we will contact you as soon as reasonably possible to notify you;
and
11.3.2 our obligations under a contract will be suspended and the time
for performance of our obligations will be extended for the duration of the
Event Outside Our Control. Where the Event Outside Our Control affects our
delivery of Goods to you, we will arrange a new delivery date with you after
the Event Outside Our Control is over.
12. Your Right to Cancel Your Order after Delivery
12.1 You may cancel, amend or correct orders prior to delivery in
accordance with these Terms. In certain circumstances set out below you also
have the right to cancel all or part of your order after it has been delivered.
12.2 Except in respect of the Goods specified in paragraph 12.3, you
may cancel all or any part of your order (without giving any reason) within 14
days after the day on which you receive the Goods (“Cancellation Period”).
12.3 Goods which may not be returned after delivery unless they are
defective are:
12.3.1 Perishable Items; or
12.3.2 items which have been
personalised; or
12.3.3 items which have been unwrapped or unsealed and cannot
be resold for health or hygiene reasons; or
12.3.4 other selected items, that
are non-returnable as noted on the product description page.
12.4 If you would like to cancel your order in accordance with your
legal right to do so set out in paragraph 12.3, you just need to let us know
that you have decided to cancel. The easiest and quickest way to do this is to
email us at info@zerowastedelivery.com
12.5 If you call us to cancel your order then your cancellation is
effective from the date you call and speak to an advisor at our office,
providing you call us within the Cancellation Period.
13. Returns and Your Right of Refund
13.1 If you cancel your order in accordance with paragraph 12.2, we will
reimburse you the price for the Goods which you are cancelling.
13.2 We will make any reimbursement due to you as soon as possible and
in any event within the following deadlines:
13.2.1 if you have received the Goods - within 21 days after the day on
which we receive the Goods back from you; or
13.2.2 (if earlier) 21 days after the day you provide us with evidence
that you have returned the Goods to us; or
13.2.3 if you have not received the Goods or the Goods were delivered
but we have offered to collect them, 21 days after the day in which we were
informed of your decision to cancel the order.
13.3 We will reimburse you by
refunding any amount due to you on the credit or debit card used by you to pay.
You will not incur any fees as a result of the refund.
13.4 Where you have cancelled an order in accordance with paragraph 12,
we will collect the Goods at our cost. You are responsible for handing the
Goods back to our delivery driver or otherwise making the Goods available for
collection as instructed by us within 14 days of cancellation. You are
responsible for the safety of the Goods until they have been collected by us.
14. Operations
14.1 We will endeavour to deliver your orders within the timeslot
selected subject to current road, traffic and weather conditions that may delay
our delivery schedule
14.2 We use full electric vehicles to deliver your orders unless there
are exceptional circumstances or a mechanical defect with one of our delivery
vehicles and there is not a full electric vehicle available as a replacement.
In this case we will have to use a conventionally powered delivery vehicle but
will only use this solution for the minimum time possible
14.3 We ensure that there is no waste packaging wherever possible, with
all of our standard products from the point of loading our van to delivery to
your door. Some exceptional products such as anti-viral cleaning and some other
products may have packaging where we do not have a return agreement but in this
case we will usually re-use the packaging for other uses. We also have a small
amount of packaging waste from bulk deliveries. We are working with our
suppliers to minimise this and except in exceptional circumstances this waste
will be reused or re-cycled
14.4 When we measure a refill liquid onsite the quantity is calculated
by either volume measurement or weight. This will be done as accurately as the
available measuring devices and conditions allow. There may be a small
tolerance with the measured liquid but this will be kept to a minimum
14.5 When we refill your liquid containers you will be required to
ensure that they comply with our refill best practice guidelines. We reserve
the right to refuse to refill a container if it is not to an acceptable
standard
14.6 We may supply you with bulk storage containers. These will remain
the property of Zero Waste Delivery and you will be responsible for ensuring
that they are not damaged. If they go missing or damage does occur you may be
charged for repair or replacement
14.7 With bottle return products the re-useable containers and packaging
will remain the property of Zero Waste Delivery and you will be responsible for
ensuring that they are not damaged. If they go missing or damage does occur you
may be charged for repair or replacement. You will be required to return the
bottle or other multi-use container or packaging in a clean satisfactory
condition. If you do not return them within 4 months of purchase we will have
to charge a fee for non returned items, unless you notify us within 4 months by
email to request an extension and we confirm back by email that we have granted
a bottle return extension
14.8 If you select a re-useable aluminium bottle from the refill options
we will only fill up to a maximum of 1 litre in an aluminium bottle for each
separate product ordered. Any quantity above that will be supplied solely in
plastic re-useable bottles or in 5 litre plastic re-useable bulk containers
that you will return to us and will be sanitised and re-used. These containers will
remain the property of Zero Waste Delivery and you will be responsible for
ensuring that they are not damaged. If they go missing or damage does occur you
may be charged for repair or replacement
15. Privacy
15.1 We are committed to preserving your privacy. The personal
information you provide will enable us to provide you with the Goods you
require. We will not transfer, disclose, sell, distribute or lease your
personal information to third parties other than in accordance with our Privacy
Policy. Please see our Privacy Policy for more information about our use of
your personal information.
15.2 When you register with Zero Waste Delivery you will be asked to
create a password. Please keep this secret, as you are responsible for
maintaining the confidentiality of your password. You are responsible for all
orders placed with us or information given to us under your e-mail address in
combination with your password. You must immediately notify us of any
unauthorised use of your e-mail address and/or password or any breach of
security known to you.
16. Information About Us
We are Zero Waste Delivery, a trading name of First Essentials Ltd which
is a Limited company registered in England with company number 08704645. Our
registered office is PO Box 3653 Mulberry Grove, Wokingham, RG40 9NN and our
VAT number is 327554589.
17. Contacting Us
If you have any feedback or a complaint about a Zero Waste Delivery
product you have bought or if you have a query regarding a delivery, please
contact us by phone on 01483 858751, email us at info@zerowastedelivery.com
18. Other Important Terms
18.1 We may transfer our rights and obligations under a contract to
another organisation, but this will not affect your rights or our obligations
under these Terms. We will always notify you by posting on the Website if this
happens.
18.2 You may only transfer your rights or your obligations under these
Terms to another person if we agree in writing.
18.3 This contract is between you and us. No other person shall have any
rights to enforce any of its terms, whether under the Contracts (Rights of
Third Parties) Act 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any
court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under
these Terms, or if we do not enforce our rights against you, or if we delay in
doing so, that will not mean that we have waived our rights against you and
will not mean that you do not have to comply with those obligations. If we do
waive a default by you, we will only do so in writing, and that will not mean
that we will automatically waive any later default by you.
The formation, existence, construction, performance, validity and all
aspects whatsoever of these Terms or of any paragraph of these Terms will be
governed by the law of England and Wales and you can bring proceedings in
respect of the Goods in the English and Welsh courts. If you live in Scotland
you can bring proceedings in respect of the Goods in either the Scottish or the
English courts.