Cookie Policy


Who we are
Our website www.zerowastedelivery.com, including the iOS and android mobile application versions (together, our Site) is operated by First Essentials ltd, trading as The Zero Waste Delivery Company (we or us).

We are a private limited company registered in England with company number 08704645. Our main trading address is 32 London Road, Guildford, Surrey GU1 2AB.

Please read this policy carefully before you browse our Site and/or register with us. If you do not agree with the ways in which we intend to use cookies on our Site then please do not continue to use our Site.

Information about our use of cookies
A cookie is a simple text file that is stored on your computer or mobile device by a website's server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. For further information please see www.allaboutcookies.org. Our Site uses cookies to distinguish you from other users of our Site. This helps us to improve our Site to give you the best possible experience whilst using it.

By continuing to browse and use our Site, you are agreeing to our use of cookies in the ways explained in this policy.
A cookie is a small file of letters and numbers that we can store on your browser or the hard drive of your computer, mobile phone or tablet.
We use the following cookies:

Strictly necessary cookies.
These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site, use the shopping cart and checkout. We use a third party payment solution for checkout on our Site so may need to share information with them for this purpose. We may also need to share your information with our partners so that they may help us to deliver your order to you. Please see our Privacy Policy for further information.


Analytical/performance cookies. 

They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.


Functionality cookies.

These are used to recognise you when you return to our Site. This enables us to personalise our content for you, greet you by name, remember your preferences (for example, your regular orders), remember your search settings and remember whether you are logged in or not.
· Targeting cookies. 
These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with our partners for this purpose, please see our Privacy Policy for further information.

Our cookies help us:
  • Make our Site work as you’d expect

  • Save you having to login every time you visit our Site

  • Remember your settings during and between visits to our Site
  • Improve the speed/security of our Site

  • Allow you to share pages with social networks like Facebook and Twitter

  • Continuously improve our Site for you
  • 
Make our marketing more efficient

  • Analyse and report sales data to our partners

We do not, without your express permission to do so, use cookies to:
  • Collect any personally identifiable information or any sensitive information;
  • Pass personally identifiable data to third parties (other than as explained in this policy and in our Privacy Policy.

Below is a list of all cookies we use on our Site and what they are used for:

Cookie Name Purpose Expiration
zerowastedelivery-postcode Store the postcode of the customer. It is added when the customer adds a postcode 30 Days
zerowastedelivery -cart Store the cart information for an anonymous customer that has entered their postcode. It is added when the customer adds something to the cart the first time 360000000 seconds
JSESSIONID Hybris session When the browsing session ends
zerowastedelivery storefrontRememberMe Remember user ID across sessions 14 days
acceleratorSecureGUID Security handling When the browsing session ends
recaptcha Detects whether data entry is done by a human or by an automated program to protect website from spam and abuse 120 seconds
klick2contact Enables webchat functionality When the browsing session ends
webtrends-optimize Testing website design and functionality When the browsing session ends
ab Used by the website’s operator in context with multi-variate testing 1 year
idsync.rlcdn Counts visits and traffic sources, to measure and improve the performance of the site. When the browsing session ends
crwdcntrl.net Collects statistical data such as the number of visits, average time spent on the website and what pages have been loaded When the browsing session ends
atdmt.com Collects information on visitor behaviour on multiple websites 90 days
ads/ga-audiences Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites When the browsing session ends
exelator Collects data such as the number of visits, average time spent on the website and what pages have been loaded 119 days
p.skimresources.com Collects information on visitor behaviour on multiple websites When the browsing session ends
doubleclick.net Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads 1 year
MUID Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains 1 year
Pi Registers a unique ID that identifies the user's device during return visits and allows targeted ads. 1 year
utsync.ashx Sets cookie data synchronization which is used to synchronize and gather visitor data from several web sites When the browsing session ends
uuid Used to optimize ad relevance by collecting visitor data from multiple websites 1 year
Granting us permission to use cookies
If the settings on your browser or software are adjusted to accept cookies then we take this, and your continued use of our Site, to mean that you agree to our use of cookies in the ways described in this policy. You can delete any cookies stored on your computer but this may prevent you from getting the most from your next visit to our Site.

Managing cookies
You can block or disable cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.
It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
Third Parties
Please note that third parties including search engines and social media websites may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Last Updated: June 2020.


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The Zero Waste Delivery Company is the trading name of First Essentials Limited

Registered in England and Wales Number 08704645. VAT Registration Number 327554589

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