Safety Statement


The safety of our customers and the public is our highest priority. We have therefore put in place the following precautions and policies:

  • We have Employers and Public Liability Insurance
  • All employees have an up to date background CRB check
  • All staff and employees wear a ZWD identification badge
  • During the current and any subsequent outbreaks of COVID19 the following additional safety measures will be taken to eliminate contact between customers and employees:-
    • Our drivers will be wearing PPE whilst refilling customers bottles and the external surface will be sanitised before being returning
    • For refill deliveries the driver will telephone in advance to confirm the bottles requiring refill are left on the doorstep
    • The driver will collect the empty bottles fill them in the van, sanitise externally and return them to the doorstep
    • The driver will ring the door bell (or alternatively telephone) to confirm they are ready for collection and then step away
    • We will only refill your empty bottles we do not swap or exchange bottles when refilling. We only refill on site to avoid bottles being accidently swapped with another customers
    • For delivery of new bottles the driver will leave the order on the doorstep within the pre-arranged time slot and ring the door bell (or alternatively telephone) to confirm they are ready for collection and then step away


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The Zero Waste Delivery Company is the trading name of First Essentials Limited

Registered in England and Wales Number 08704645. VAT Registration Number 327554589

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