COVID-19 Precautions


We are taking every precaution to safeguard our customers and employees at this time. Although the risk of catching Covid-19 is low we are taking additional measures to reduce the risk further. We will be eliminating contact between customers and employees by introducing the following procedures:-

  • Our drivers will be wearing PPE whilst refilling customers bottles and the external surface will be sanitised before being returning
  • For refill deliveries the driver will telephone in advance to confirm the bottles that require refill are left on the doorstep
  • The driver will collect the empty bottles fill them in the van, sanitise them and return them to the doorstep
  • We will only refill your empty bottles. We do not swap or exchange when refilling. We only refill on site to avoid bottles being accidentally swapped with another customers
  • The driver will ring the door bell (or alternatively telephone) to confirm they are ready for collection and then step away
  • For delivery of new bottles the driver will leave the order on the doorstep within the pre-arranged time slot and ring the door bell (or alternatively telephone) to confirm they are ready for collection and then step away


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The Zero Waste Delivery Company is the trading name of First Essentials Limited

Registered in England and Wales Number 08704645. VAT Registration Number 327554589

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